/* ── Portal do Cliente Horyzon ── */
.portal-body {
    min-height: 100vh;
}

.portal-main {
    padding: 48px 0 80px;
}

.portal-login-wrap {
    max-width: 480px;
    margin: 0 auto;
}

.portal-login {
    padding: 36px 32px;
    border-radius: var(--radius);
}

.portal-login h1,
.portal-header h1 {
    font-size: clamp(1.75rem, 3vw, 2.25rem);
    margin: 8px 0 12px;
    color: var(--text);
}

.portal-lead {
    color: var(--text-muted);
    margin-bottom: 28px;
    font-size: 1rem;
}

.portal-form {
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.portal-field {
    display: flex;
    flex-direction: column;
    gap: 6px;
}

.portal-field span {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--tone-700);
}

.portal-field input,
.portal-field textarea,
.portal-field select {
    font: inherit;
    padding: 12px 14px;
    border: 1px solid var(--border);
    border-radius: var(--radius-sm);
    background: var(--bg-elevated);
    color: var(--text);
    transition: border-color 0.15s, box-shadow 0.15s;
}

.portal-field input:focus,
.portal-field textarea:focus,
.portal-field select:focus {
    outline: none;
    border-color: var(--brand-border);
    box-shadow: 0 0 0 3px var(--brand-soft);
}

.portal-field textarea {
    resize: vertical;
    min-height: 120px;
}

.portal-submit {
    width: 100%;
    justify-content: center;
    margin-top: 8px;
}

.portal-hint {
    margin-top: 20px;
    font-size: 0.88rem;
    color: var(--text-muted);
    text-align: center;
}

.portal-error {
    color: var(--danger);
    background: var(--danger-soft);
    border: 1px solid var(--danger-border);
    padding: 10px 12px;
    border-radius: var(--radius-sm);
    font-size: 0.9rem;
}

.portal-nav-meta {
    display: flex;
    align-items: center;
    gap: 12px;
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--tone-700);
    flex-wrap: wrap;
}

.portal-nav-meta .portal-filter {
    margin: 0;
}

.portal-field small {
    font-weight: 500;
    color: var(--text-muted);
}

.portal-header {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 28px;
    flex-wrap: wrap;
}

.portal-filters {
    display: flex;
    gap: 8px;
    margin-bottom: 20px;
    flex-wrap: wrap;
}

.portal-filter {
    font: inherit;
    font-size: 0.88rem;
    font-weight: 600;
    padding: 8px 16px;
    border-radius: 999px;
    border: 1px solid var(--border);
    background: var(--bg-elevated);
    color: var(--text-muted);
    cursor: pointer;
}

.portal-filter.is-active {
    background: var(--brand-soft);
    border-color: var(--brand-border);
    color: var(--brand);
}

.portal-ticket-list {
    display: grid;
    gap: 12px;
}

.portal-ticket-card {
    text-align: left;
    width: 100%;
    padding: 20px 22px;
    border-radius: var(--radius);
    border: 1px solid var(--border);
    background: var(--bg-card);
    box-shadow: var(--shadow);
    cursor: pointer;
    font: inherit;
    color: inherit;
    transition: border-color 0.15s, transform 0.15s;
}

.portal-ticket-card:hover {
    border-color: var(--brand-border);
    transform: translateY(-1px);
}

.portal-ticket-card--admin {
    cursor: default;
}

.portal-ticket-card--admin:hover {
    transform: none;
}

.portal-ticket-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    margin-bottom: 8px;
}

.portal-ticket-id {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--text-muted);
    letter-spacing: 0.02em;
}

.portal-ticket-card h3 {
    font-size: 1.1rem;
    margin-bottom: 10px;
}

.portal-ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    font-size: 0.85rem;
    color: var(--text-muted);
}

.portal-status {
    display: inline-flex;
    align-items: center;
    font-size: 0.75rem;
    font-weight: 700;
    padding: 4px 10px;
    border-radius: 999px;
    white-space: nowrap;
}

.status-aberto {
    background: var(--amber-soft);
    color: #9a5b12;
}

.status-em_andamento {
    background: var(--sky-soft);
    color: #1a6d9a;
}

.status-aguardando_cliente {
    background: var(--violet-soft);
    color: #5a4db0;
}

.status-resolvido {
    background: var(--success-soft);
    color: var(--success);
}

.is-overdue {
    color: var(--danger) !important;
    font-weight: 600;
}

.portal-empty {
    text-align: center;
    color: var(--text-muted);
    padding: 48px 20px;
    border: 1px dashed var(--border);
    border-radius: var(--radius);
}

.portal-detail-wrap {
    max-width: 760px;
}

.portal-back {
    margin-bottom: 16px;
}

.portal-detail {
    padding: 32px;
    border-radius: var(--radius);
}

.portal-detail-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 24px;
}

.portal-detail-head h1 {
    font-size: 1.6rem;
    margin-top: 4px;
}

.portal-detail-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 16px;
    padding: 18px;
    background: var(--bg-subtle);
    border-radius: var(--radius-sm);
    margin-bottom: 28px;
}

.portal-label {
    display: block;
    font-size: 0.78rem;
    color: var(--text-muted);
    margin-bottom: 4px;
}

.portal-section {
    margin-bottom: 28px;
}

.portal-section h2 {
    font-size: 1rem;
    margin-bottom: 10px;
}

.portal-desc {
    color: var(--tone-700);
    white-space: pre-wrap;
    line-height: 1.7;
}

.portal-desc-preview {
    color: var(--text-muted);
    font-size: 0.92rem;
    margin-bottom: 12px;
    display: -webkit-box;
    -webkit-line-clamp: 2;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.portal-resolution {
    padding: 16px 18px;
    background: var(--success-soft);
    border-radius: var(--radius-sm);
    border: 1px solid #b8e4cb;
}

.portal-timeline {
    list-style: none;
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.portal-timeline li {
    padding: 14px 16px;
    border-left: 3px solid var(--brand-border);
    background: var(--bg-subtle);
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}

.portal-timeline-meta {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 10px;
    margin-bottom: 6px;
    font-size: 0.8rem;
    color: var(--text-muted);
}

.portal-modal {
    position: fixed;
    inset: 0;
    z-index: 200;
    display: grid;
    place-items: center;
    padding: 20px;
}

.portal-modal.hidden {
    display: none !important;
}

.portal-modal-backdrop {
    position: absolute;
    inset: 0;
    background: rgba(26, 32, 41, 0.45);
}

.portal-modal-card {
    position: relative;
    width: min(640px, 100%);
    max-height: min(92vh, 860px);
    overflow: auto;
    padding: 28px;
    border-radius: var(--radius);
}

.portal-form-intro {
    font-size: 0.92rem;
    color: var(--text-muted);
    margin-bottom: 4px;
}

.portal-form-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.portal-spec {
    display: flex;
    flex-direction: column;
    gap: 14px;
}

.portal-spec > div {
    padding: 12px 14px;
    background: var(--bg-subtle);
    border-radius: var(--radius-sm);
}

.portal-spec dt {
    font-size: 0.75rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.03em;
    color: var(--text-muted);
    margin-bottom: 4px;
}

.portal-spec dd {
    color: var(--tone-700);
    white-space: pre-wrap;
    line-height: 1.65;
}

.portal-spec-block dd {
    margin-top: 2px;
}

@media (max-width: 640px) {
    .portal-form-grid { grid-template-columns: 1fr; }
}

.portal-modal-head {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
}

.portal-modal-head h2 {
    font-size: 1.25rem;
}

.portal-modal-close {
    border: none;
    background: transparent;
    font-size: 1.6rem;
    line-height: 1;
    cursor: pointer;
    color: var(--text-muted);
    padding: 4px 8px;
}

.portal-modal-actions {
    display: flex;
    justify-content: flex-end;
    gap: 10px;
    margin-top: 8px;
}

.portal-sla-note {
    font-size: 0.88rem;
    color: var(--text-muted);
}

.portal-admin-actions {
    margin-top: 14px;
}

@media (max-width: 640px) {
    .portal-login { padding: 28px 20px; }
    .portal-detail { padding: 22px 18px; }
    .portal-detail-grid { grid-template-columns: 1fr; }
    .portal-header .btn { width: 100%; justify-content: center; }
}